Shipping and Returns
Shipping | Returns
Standard: : Includes regular UPS Ground or USPS Parcel Post within the contiguious 48 states Standard Delivery. Orders that are in stock and placed online by 3 p.m. Pacific Time (Standard delivery) will usually be en route the next business day.
Orders should arrive in 3 to 6 business days depending upon UPS Routing and the distance from the west coast.
Orders shipped to Alaska and Hawaii and Puerto Rico will incur a higher charge.
Delivery Chart:
Purchase Amount Delivery Charges for each address:
Standard (automatically calculated check-out on each order)
| Order Amount | Shipping Method | Charge |
| Up to $20.00 | Standard Ground | $6 |
| $20.01 to $50.00 | Standard Ground | $8 |
| $50.01 to $100.00 | Standard Ground | $10 |
| $100.01 to $150.00 | Standard Ground | $15 |
| $150.01 to $200.00 | Standard Ground | $18 |
| $200.01 to $299.99 | Standard Ground | $20 |
| $300 or over | Standard Ground | Free* |
*Oversized items or orders over 50 lbs may incur an additional charge. Rates are subject to change without notice. We reserve the right to limit quantities.
UPS or Fed-Ex Next day, 2nd Day and 3rd Day Air is available.
All additional charges including special boxes, packaging, hazardous materials flammable package ship charges and air freight charges will be billed to your credit card at the time of actual shipping. You will be notified of any additional charges by e-mail. Hazardous materials charges may also apply on ground shipments.
Delivery Options
Alaska, Hawaii & Puerto Rico:
An additional freight charge will be calculated, and you will be notified by e-mail to approve the additional charge to your credit card at the actual time of shippment. UPS or Fed-Ex Next day, 2nd Day and 3rd Day Air is available. All additional charges including special boxes, packaging, flammable package ship charges and air freight charges will be billed to your credit card at the time of actual shipping. Heavy, hazardous and oversized items will incur an additional charge. Rates are subject to change without notice. We reserve the right to limit quantities.
Delivery Options
Overseas (non-US):
An additional freight charge will be calculated, and you will be notified by e-mail to approve the additional charge to your credit card at the actual time of shippment. UPS or Fed-Ex Next day, 2nd Day and 3rd Day Air is available. All additional charges including special boxes, packaging, flammable package ship charges and air freight charges will be billed to your credit card at the time of actual shipping. Heavy, hazardous and oversized items will incur an additional charge. Rates are subject to change without notice. We reserve the right to limit quantities.
Freight Delivery
Some larger items require freight delivery. An additional freight charge will be calculated, and you will be notified by e-mail to approve the additional charge to your credit card at the actual time of shipment. Heavy, hazardous and oversized items will incur an additional charge.
Shipping to an Alternate Address
If you would prefer to have your order sent to a different location, such as your home or a neighbor, we are happy to oblige. Please use the 'Notes' section during checkout to enter an alternate or preferred shipping address.
To Return Your Item.
Ship your return via the Post Office, UPS or other service with a copy of the original order - no RMA is required. All new saleable items in their original packaging may be returned within 30 days of receipt.
There will be no return charge if we made an error or if an item arrived damaged. Please Allow 14 days for us to receive and process returns.
We will credit or refund the value of the item and any taxes you incurred, (excluding delivery charges).
To assure fast, accurate processing of your return, make a copy of your original invoice that accompanied the merchandise and enclose it with the returned merchandise. Use the original packaging, if possible, and remove or cover the original shipping label. Seal the package securely with packing tape, not string.
Sales Tax.
We are required to charge applicable state and local tax on every item shipped to an address in California. In order to obtain Tax Exempt status for orders shipped in the State of California, we must first receive a completed State of California Resale Card by mail, e-mail or FAX.
Payment Terms.
We accept Master Card, Visa, American Express and Discover Credit Cards for your convenience. We also accept PayPal, Money Orders and Cashier's Checks. No personal checks, please.
Product Suitability.
Many states and localities have codes and regulations governing sales, construction, installation, and/or use of products for certain purposes, which may vary from those in neighboring areas. While M.A.C. Sales Company attempts to assure that its products comply with such codes, it cannot guarantee compliance, and cannot be responsible for how the product is installed or used. Before purchase and use of a product, please review the product application, and national and local codes and regulations, to be sure that the product, installation, and use will be in compliance.
OSHA Hazardous Substance & California Proposition 65 Product Information. Material Safety Data Sheets (MSDS) for OSHA defined hazardous substances and a list of products known by the state of California to cause cancer or reproductive harm are available by contacting M.A.C. Sales Company at 12335 World Trade Drive, Suite #9, San Diego, CA 92128. The information and recommendations contained on the MSDS supplied by the manufacturer are considered to be accurate and reliable. M.A.C. Sales Company, however, makes no warranty with respect to the accuracy of the information or the suitability of the recommendations. M.A.C. Sales Company disclaims any and all liability to any user.
Additional Terms
Force Majeure.
M.A.C. Sales Company shall not be liable for any delay in or impairment of performance resulting in whole or in part from Acts of God, labor disruptions, shortages, inability to procure product, supplies or raw materials, severe weather conditions, or any other circumstances or cause beyond the control of M.A.C. Sales Company in the conduct of its business.
Cancellation.
Any cancellation must be approved by M.A.C. Sales Company and may be subject to restocking and other charges.
Materials of Trade.
Customer represents that if it is purchasing goods as its "materials of trade" as defined in the Hazardous Materials Regulations in Title 49 of the Code of Federal Regulations, that the goods will be used in direct support of its business, which is not transportation, and that such goods shall not be resold or transported in a vehicle other than one owned by itself.
Waiver, Choice of Law and Venue.
The failure of either party to assert a right hereunder or to insist upon compliance with any term or condition will not constitute a waiver of that right or excuse any subsequent nonperformance of any such term or condition by the other party. All transactions shall be governed by the laws of the State of California, excluding conflict of law rules, and venue shall be in County of San Diego, State of California.
No Third Party Benefit.
The provisions stated above are for the sole benefit of the parties hereto, confer no rights, benefits or claims upon any person or entity not a party here to.
If you have additional issues or concerns, contact us by e-mail at:
sales@macsalescompany.com.
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